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1
Issues/Problems / Re: Medmont Studio Keeps asking for serial number.
« Last post by Michael on August 15, 2017, 09:56:40 am »
Hi there,

The issue you are having is because you currently don't have a 'default' E300 device selected. This may not have been the case before because you may have only had one device present. If you have recently imported exams from a different device, you will now have multiple devices in Medmont Studio and it wont know which one you are trying to connect to.

To fix this follow these instructions:
  • Start Medmont Studio
  • From the menu select Configure > E300 > Instrument Setup
  • You will now be presented with a list of E300 devices that have calibration files installed on the system. Select the serial number of your connected E300 and then click on the Set as Default button.
You should now be able to start an E300 exam and it will connect straight to the device with this serial number.

Kind Regards
Michael Eldridge
2
Issues/Problems / Medmont Studio Keeps asking for serial number.
« Last post by aylabogoni on August 15, 2017, 05:22:14 am »
Hello!

I'm from Brazil. My Medmont E-300 serial number is E32572 and my Medmont Studio Version is 5.3.6. The computer runs Windows 10.
It was everything alright until last month, when it started asking for the Serial Number everytime before I make a new measurement (even if the patient already has previous exams).
It happens in the Home display, when I select the "Corneal Topography" button.
What should I do? I have tried the configuration menu, but I couldn't find any solution.

Thanks for your attention.
3
There is already functionality within Medmont Studio to export selected images (and associated patient data) to a folder on the PC and then launch a third party software application. A reference to the image is passed to the third party software application for processing. This action is initiated from a single button press on the Medmont Studio main menu. It would be up to the engineers at Monkey Software to write some bridging software to import the image into their software to be used with their mail merge facility. I would encourage you to contact Monkey Software and ask them to contact Medmont if they need technical assistance with the interface.
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Issues/Problems / Re: Problem of creating custom RGP lens design "series"?
« Last post by Michael on August 11, 2017, 09:21:48 am »
Hi Forrest,

Apologies for the delay in responding. We have had a lot going on here at Medmont and a few of these posts have been missed in the action.

As I am sure you are aware, we have received your lens details ready for adding to the contact lens database inside Medmont Studio. When we are able to start work on your designs a software engineer will be in touch to further clarify points on your design and get your review of our implementation.

Kind Regards
Michael Eldridge
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Issues/Problems / Re: Medmont Studio 5 - backup
« Last post by Adam on August 10, 2017, 04:18:58 pm »
Medmont Studio v5.3.6 Database Backup...

For Microsoft Access Databases:
- Run the Medmont Studio Administrator Tool, and note the Data Location displayed (if there is no Data Location displayed you are probably running an SQL Database, see below). This location is the folder containing all Medmont Studio patient data, and this entire folder has to be backed up.

For SQL Databases:
- You will have to first find the installation folder of the Medmont Studio program, which is by default:
"C:\Program Files(x86)\Medmont\Medmont Studio 5" (it could be different, to make sure check the properties of the shortcut that is being used to start Medmont Studio)
- This folder should contain a file called "Install.Settings". The tag <DataPath> should contain the location of the Data folder. That Data folder should be backed up
- At the same time that the Data folder is backed up, the SQL server instance for Medmont Studio will also have to backed up using the SQL Server interface.
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General Discussion / Re: At20P crashing with IOS
« Last post by Palani on August 10, 2017, 03:37:39 pm »
Hi There,
Can you please explain the issue with your IOS 9 ?
I have send you the link to download the AT20P Software.
http://www.medmont.com/support/at20p-visual-acutiy-tester/at20p-431-full-installer/
Can you try connecting the software making sure your IOS is up to date ?
Please reinstall it and let us know if you still have issues with it.
7
Issues/Problems / Re: iOS Update
« Last post by Palani on August 10, 2017, 03:35:18 pm »
Hi There,
Can you please explain the issue with your IOS 9 ?
I have send you the link to download the AT20P Software.
http://www.medmont.com/support/at20p-visual-acutiy-tester/at20p-431-full-installer/
Can you try connecting the software making sure your IOS is up to date ?
Please reinstall it and let us know if you still have issues with it.
8
General Discussion / Re: Adding Innovative CL designs to Medmont Studio
« Last post by Michael on August 10, 2017, 03:34:07 pm »
Hi John,

Apologies for the delay in responding. We have had a lot going on here at Medmont and a few of these posts have been missed in the action.

To answer your question, do you have your own contact lens designs you would like added to Medmont Studio or are you just wanting to play around with some custom designs? If you would like to play around with some custom designs I would recommend you start with the Medmont Multicurve designs which allow you to design toric spheric lens with up to 6 curves.

If you are inquiring about adding your designs to the list of lenses distributed with our software, you will need to contact me directly to discuss the information that we require and to get the appropriate NDA's in place to protect your designs. You can find my email by clicking on my user name next to this post.

Feel free to post further questions here and I will get onto them ASAP.

Kind Regards
Michael Eldridge
9
Issues/Problems / How to upgrade Medmont Studio from Version 3 to Version 6.2.3
« Last post by Palani on July 26, 2017, 03:59:00 pm »
Upgrade Medmont Studio from version 3 to version 6.2.3
a)   Medmont Studio cannot be upgraded straight away from version 3 to version 6.2.3.3
b)   But however easiest way is to upgrade Medmont Studio Version 3 to Version 6.1.1.4
c)   Then upgrade from version 6.1.1.4 to version 6.2.3.3
d)  Please not that there is a cost associated when upgrading Medmont studio from older versions like Version 3,4,5.
e)   The following are the steps which you need to follow before installing Medmont studio 6 on your Pc.

1.   Old Database
1.1   Locate Old Database
If the old system is still functional, run the Medmont Studio Administrator Tool, and note the Data Location displayed. This location is the folder containing all Medmont Studio patient data. Copy the Data Location folder (default name is "Data") to a storage device.

If the old PC is not functional but you have access to the file system (and you were using the default Access-type database), you will have to find the Data folder location. By default, Medmont Studio 6 data is usually located in "C:\ProgramData\Medmont\Medmont Studio 6\Data", but depending on previous versions of Medmont Studio installed on the computer, or user choice, it could be elsewhere. If you need to search for it, the folder usually includes a file called "Medmont.mdb". Check to see when this file was modified last to verify it was being used as the Medmont Studio Database. The folder that contains the "Medmont.mdb" file is the one that needs to be copied.

1.2    Back it up!
Make a copy of this original database and keep it separate so that if anything goes wrong the patient data can be restored.

2.   Install Medmont Studio
   2.1   Download the Installer
Links to the last 3 major versions of Medmont Studio (v4, v5 and v6) can be found on the website at the following links:
V6.2.3 :http://www.medmont.com/files/ms6/releases/Medmont.Studio.x86.6.2.3.any.exe
V6.1.1 : http://www.medmont.com/files/ms6/releases/Medmont.Studio.6.1.1.any.exe
V5.3.6 : http://www.medmont.com/files/ms5/Medmont.Studio.5.3.6.any.exe
V4.14.1: http://www.medmont.com/files/ms4/Medmont.Studio.4.14.1.exe

   2.2    Run the Installer/Configuration tool
The installer for Medmont Studio will extract and install the program files, and also run through initial configuration. If .NET is not installed to the appropriate level you will be prompted to install that. The destination folder for the program files is best left as the default. 

For installation mode select Standalone, or Server if you want to run separate clients, then create a new database in the default location, choosing Access database; for SQL database transfers you will need to follow SQL procedure for setting up the database, this is outside the scope of Medmont support. The new database that you just created will not be used, but it is convenient to create it first because then the default data location is set up, and can be used for the real database when it is transferred in.

Select the appropriate Practice Management Integration from the dropdown [if a PMI is selected, a location for the transaction folder will also need to be selected- consult the PMI manual or vendor for the location of this folder].

Select the appropriate instruments for the PC, and then select appropriate drivers if using an M700, an old E300 with a Leutron connection, or Imaging instrument connections. Run Medmont Studio from the desktop icon to verify that the installation was successful. Skip licensing and registration for now and close Medmont Studio.

   2.3    Configure the database records
In Windows Explorer on the new PC, navigate to the new data location that you just set up (C:\ProgramData\Medmont\Medmont Studio 6\, or if you chose a non-default location go there). Rename or delete the empty Data folder that was just created (it has no data in it yet anyway), and paste the Data folder from the old computer into the same location.

Run through the Medmont Studio Configuration Tool again (it is almost the same process as in the installation) except when you are prompted to "Select the database operation" choose the appropriate selection for your situation. i.e. if you are simply moving one version 6 database to a new PC, select "Use an existing version 6 database". Alternatively, if you are upgrading from an earlier version there are options for that. You will then confirm the location.

Run Medmont studio again in single user review mode and verify that patient data has been detected and that selecting an exam opens it successfully for viewing.

   2.4    Licensing
At this stage you are ready to install the license for the new PC. If you were already using Medmont Studio 6 on the old PC, and if the old PC is still running and connected to the internet, you can deactivate the old license and install it onto the new PC. On the old PC open Medmont studio, go to Configure -> License -> Manage, and click Uninstall License. On the new PC go to the same location, enter your activation code (License Key) and click Install. (If you are upgrading from a previous version of Medmont Studio such as v4 or v5, you will not need to deactivate anything, just install the new license.)

   2.5    Licensing for Legacy versions of Medmont Studio
If you are using v5.3 software, and/or if your old v5.3 or v6 PC is no longer functional, you will have to contact Medmont to organise for the old License to be reset, so that you can install the license on the new PC. If you are using v5 software earlier than v5.3 you can contact Medmont to issue you a new online license which doesn't require a dongle.
If you are using v4 software, we do not support the dongle licensing anymore, so if you have technical problems with the dongle you are advised to upgrade to a new version of Medmont Studio. The dongle drivers for older versions of windows can sometimes be re-installed to get the dongle working, here is a link:
www.medmont.com/files/dongleDrivers.zip
Some customers find that trying the dongle in different ports and/or restarting the PC can help.

2.6    Upgrading old Medmont Studio to Medmont Studio version 6
Please not that there is a cost associated when upgrading Medmont studio from older versions like Version 3,4,5.
In order to know the pricing please contact your local distributor before downloading and upgrading your old software.

e)      2.7   Final notes
Now that your license is installed, you should be able to start exams for your licensed components that are connected to that PC.

If you are using the PC as a server, you can now install clients on other PCs. The installer program is the same, but you will select the Client installation mode at the appropriate screen. The clients do not require any database or licensing as they use the server database for that. The PC with the server must have a static IP address on the local network to function correctly.

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Feature Discussions & Suggestions / Conversion from pixel to real world measurements
« Last post by mlyl on July 07, 2017, 12:18:49 pm »
Hi

I have fundus images loaded on Medmont Studio and I can use the ruler feature to make measurements in pixels. I am wondering if I can pull out information on pixel size so that I can convert the measurements in pixels to real world measurements (for example, in mm).

Thanks
Mabelle
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