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Issues/Problems / Re: Field Window Is Blank
« Last post by Adam on June 16, 2017, 09:42:59 am »
Medmont Studio 5 is not supported on Windows 10 that is correct, it is legacy software. If you want to run Medmont Studio with Win10 you willl need to upgrade to Medmont Studio 6.

For specific issues you have with your system, if you are already in touch with Medmont staff then that is the best point of contact to follow up on the upgrade details.

Technical support enquiries should go to if you are in Australia, or to your local distributor if overseas.

Issues/Problems / Re: Field Window Is Blank
« Last post by thamiltonod on June 16, 2017, 01:40:51 am »
This whole situation started when we changed the visual field computer.  Only fields performed since the changeover are affected.  It's running Windows 10.  At the time we were integrating the field machine into our OfficeMate / ExamWriter EHR suite and had a Medmont tech helping with the set up remotely.  Another Medmont IT person recently responded to my request for help and said that Windows 10 is incompatible with Medmont v5 and to upgrade to v6.  Will the fields be visible then?  Wishing the first IT guy had mentioned the Windows 10 issue back in September.
Issues/Problems / Re: Field Window Is Blank
« Last post by Adam on June 15, 2017, 10:08:56 am »
Have you recently attempted any sort of database transfer, or moved to a new PC? The situation you've just described could be a result of not copying the proper folders across during the move, or if the folders have been corrupted/ accidentally deleted by someone. You should check in the Data folder that there is an M700 folder with files inside. The location of the Data folder is found using the Medmont Studio Administrator Tool.
Issues/Problems / Field Window Is Blank
« Last post by thamiltonod on June 14, 2017, 06:43:29 am »
We are having an issue with Medmont M700 v5.  The patients and tests are appearing in the patient tree, but when we select a test to review, the test attributes appear along the bottom of the page, but the window that usually displays the field is blank.  Any ideas whats going on?!?
FAQ / Where can I download an offline installer for Medmont Studio?
« Last post by Adam on June 06, 2017, 09:37:59 am »
For customers who need the full offline installer of Medmont Studio v6.2.3, please contact Medmont at

This package does not require internet access to install once it has been downloaded and transferred to the offline PC (see the User Manual for offline licensing). It is equivalent to installing Medmont Studio 6.2.3 from the USB key included in instrument sales from mid-2017.

 It can also be used to solve any problems caused by mismatching installer packages during setup, that can occasionally occur when using the standard installer from the website. This issue has presented a small number of times as an error during setup:

"An error occurred while installing system components for Medmont Studio. Setup cannot continue until all system components have been successfully installed."

Installing from the offline installer should solve this problem if it occurs.
Issues/Problems / Re: Version 5. Client error
« Last post by Adam on May 25, 2017, 01:18:09 pm »
If you are up and running again that's good, hopefully the problem is solved. However I would be surprised if the Sunix configuration was causing that particular problem, by far the most common cause for that error is having a server machine with a non-static IP address.
Issues/Problems / Re: Version 5. Client error
« Last post by dmw69 on May 25, 2017, 09:02:46 am »
Thanks Adam, finally getting back to you about this one.

The configuration tool error was only short term and didn't persist. However the port 8085 error persisted. We had already tried rebooting, disabling anti-virus and firewall, opening a port on the router firewall, etc. We had previously had success with v5 with the same hardware and network so didn't see the need to update to v6 in order to solve the problem. We run Windows 7 on workstations, and windows server something on the server.

I uninstalled and reinstalled Medmont Studio from the server, but the problem remained. During configuration on the server, I noticed that the data file was located on the D drive of the server, not the C drive. I tried altering the sharing settings of the Medmont data folder on the D drive, no help.

I had also noticed that the configuration tool asks you to confirm the practice management integration - Sunix in my case. So I tried altering the sharing settings of the Sunix data folder, also on the D drive. This was yesterday, and so far, allowing the Sunix data folder to be shared for all users has seemed to work - no more port 8085 errors. 
General Discussion / Re: Change the Data file location, and cannot login.
« Last post by Adam on May 22, 2017, 09:13:06 am »
If you mean that you have set the DATA location to an external drive, you can copy the "Data" folder to your PC and then run the Medmont Studio Configuration Tool to choose the new data location.

If you have tried to install the program itself on an external drive, you may need to uninstall then reinstall in the correct (default) location.

Make sure to back up the existing data folder before making any changes.

The Medmont Studio Administrator Tool lets you reset your password if you are on a standalone or server installation PC.
General Discussion / Change the Data file location, and cannot login.
« Last post by Reinhardt on May 20, 2017, 04:40:34 am »
I've bought new computer and equipment, upgraded etc. loaded the data file on an external drive. Installed the Medmont 6 software, and unfortunately gave the file location as my external drive, and cannot get any way to change the path, and file location?

Next question, want to access my Medmont out of office on Laptop. Installed, and, asking for Medmont Sudio login details? How can I change it? Do not have any password? Uninstalled, but still don't want to work.

Feeling frustrated, please help
General Discussion / Re: Editing a contact lens design
« Last post by Adam on May 15, 2017, 09:25:33 am »
Hi Trang,

(v6) Click on the lens design you created for an E300 exam in the patient/exam explorer tree on the left of Medmont Studio.
Click on the "Contact Lens" tab which will be visible when you have selected a contact lens you created.
In the "Design" group of buttons, click on the "Edit" button.

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