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1
Issues/Problems / Re: Error while opening Tear Film Sequence
« Last post by James_Pickard on August 31, 2020, 02:51:18 pm »
Hi Rodion,

Thank you for providing that.  I'm unable to reproduce the error on my system so I'm going to refer this to our software R&D team to investigate and get back to you.

Kind regards,
2
Issues/Problems / Re: Error while opening Tear Film Sequence
« Last post by Rodion Nesterenko on August 27, 2020, 12:56:25 pm »
Hi Rodion,

Very strange.  Would you mind sending us and export of the exams that behave like this?
Attached is a document on how to do this.

If you feel comfortable, you can attached them to this forum post. Unfortunately the maximum size is 5MB which might be too small for these.
Alternatively, you could email it through to us at support@medmont.com
Or attached to file sharing program like you did with the video and post the link.

Kind regards,

https://drive.google.com/file/d/1U00Ns1ZEXrioC0t52KPqZQrSImKmtkyj/view?usp=sharing
3
Issues/Problems / Re: Error while opening Tear Film Sequence
« Last post by James_Pickard on August 25, 2020, 12:16:31 pm »
Hi Rodion,

Very strange.  Would you mind sending us and export of the exams that behave like this?
Attached is a document on how to do this.

If you feel comfortable, you can attached them to this forum post. Unfortunately the maximum size is 5MB which might be too small for these.
Alternatively, you could email it through to us at support@medmont.com
Or attached to file sharing program like you did with the video and post the link.

Kind regards,
4
Issues/Problems / Re: Error while opening Tear Film Sequence
« Last post by Rodion Nesterenko on August 21, 2020, 02:35:41 pm »
Hi Rodion,

Thank you for reaching out to us.  Can you clarify if the tear film sequence was taken on the same computer as you're now trying to view it?
Were you ever able to open and view it? 

Kind regards,

Same computer, same OS. It's new sequence. But older have the same problem. It worked earlier.

Video on google drive.
https://drive.google.com/file/d/1ItGW8XfXZ6kavEYtwF3bMQHKXIwuUBA0/view?usp=sharing
5
Issues/Problems / Re: Error while opening Tear Film Sequence
« Last post by James_Pickard on August 21, 2020, 11:42:20 am »
Hi Rodion,

Thank you for reaching out to us.  Can you clarify if the tear film sequence was taken on the same computer as you're now trying to view it?
Were you ever able to open and view it? 

Kind regards,
6
Hi alon brondwine,

We've just had this reported recently and we're working on a solution.  We expect to have it resolved some time next week.

Thank you for reaching out to us!

Kind regards,
7
In the last week i started to get this message when i open my medmont studio software 6.2.7.1 obviously my internet connection is working properly , what is the solution ?
8
Issues/Problems / Error while opening Tear Film Sequence
« Last post by Rodion Nesterenko on August 19, 2020, 02:14:29 pm »

Then program crashes. Also I can't send error report.




[spoiler="Details"]

Medmont Studio 6

Date: 19 августа 2020 г.
Time: 10:57

Version   : 6.2.7.1
Mode      : Standalone
Database  : MS SQL LocalDB
Components: E300 Corneal Topographer

Logon: admin

Permissions: Administrator

Operating System: Windows 10 [Version 10.0.14393]

OS Mode:              64 bit

Process Architecture: 32 bit

Program directory: C:\Program Files (x86)\Medmont\Medmont Studio 6\
Machine settings : C:\ProgramData\Medmont\Medmont Studio 6\Medmont Studio\
User settings    : C:\Users\Detstvo\AppData\Roaming\Medmont\Medmont Studio 6\Medmont Studio\

-------------------------------------------------------------------------------------

License Details

Max. sessions : 1

Licenses:
   E300

Device Drivers

M700 USB (FTDIBUS)    : -
Leutron video capture : -
Flashbus video capture: -
Picolo video capture  : -
-------------------------------------------------------------------------------------

Error: ArgumentOutOfRangeException

Description:
   InvalidArgument=Value of '11' is not valid for 'SelectedIndex'.
Parameter
   name: SelectedIndex

Trace:
   at System.ComponentModel.ReflectPropertyDescriptor.SetValue(Object component, Object value)
   at DevComponents.DotNetBar.BarFunctions.॥(Object ०, Type १, String २, PropertyDescriptor ३, Object ԝ)
   at DevComponents.DotNetBar.BarFunctions.ॢ(BaseItem ۮ, String ॣ)
   at DevComponents.DotNetBar.BaseItem.set_Text(String value)
   at DevComponents.DotNetBar.ComboBoxItem.set_Text(String value)
   at DevComponents.DotNetBar.ComboBoxItem.ᑀ(Object ٢, EventArgs ف)
   at System.Windows.Forms.Control.OnTextChanged(EventArgs e)
   at System.Windows.Forms.ComboBox.OnTextChanged(EventArgs e)
   at DevComponents.DotNetBar.Controls.ComboBoxEx.OnTextChanged(EventArgs e)
   at System.Windows.Forms.ComboBox.set_SelectedIndex(Int32 value)
   at System.Windows.Forms.ComboBox.set_SelectedItem(Object value)
   at DevComponents.DotNetBar.ComboBoxItem.set_SelectedItem(Object value)
   at Medmont.E300.Client.ExamControlRibbons.UpdateMenuState()
   at Medmont.Studio.Client.AnnotationControlRibbons.OnActivate()
   at Medmont.Studio.Client.BaseExamControlRibbons.OnActivate()
   at Medmont.E300.Client.ExamControlRibbons.OnActivate()
   at Medmont.Studio.Client.ComponentRibbons.Activate(Object sComponent)
   at Medmont.Studio.Client.AnnotationControlManager.ActivateRibbon()
   at Medmont.Studio.Client.ViewControlManager.set_MenuFocus(Boolean Value)
   at Medmont.E300.Client.ExamSequenceControl.set_MenuFocus(Boolean Value)
   at Medmont.E300.Client.ExamSequenceMapView.OnActivate()
   at Medmont.Controls.WindowFrame.set_Active(Boolean Value)
   at Medmont.Controls.WindowFrame.OnEnter(EventArgs e)
   at System.Windows.Forms.Control.NotifyEnter()
   at System.Windows.Forms.ContainerControl.UpdateFocusedControl()

-------------------------------------------------------------------------------------

E300 Devices:
  E80024
[/spoiler][/font]
9
Issues/Problems / Re: How to get all data from exported file?
« Last post by James_Pickard on July 23, 2020, 01:57:18 pm »
Unfortunately we're not able to address this as this time.
10
Issues/Problems / Re: How to get all data from exported file?
« Last post by jdxx0802 on July 21, 2020, 03:47:37 pm »
Thank you, but this is not what I need, I can read data from .mxf file by notepad deirectly(not import by medmont studio), and I saw 50X50 data array in .mxf file like CornealHeight, TangentialCurvature... , Now I want convert the 50X50 data array  to
1. Apical Curvature,
2. Weighted Average Height,
3. e2 Values,
4. e (Eccentricity),
5. Axial Curvature,
6. Tangential Curvature,
7. Height,
8. Surface Normal,
9. Flat K,
10. Flat Angle,
11. Steep K,
12. Steep Angle.
Can you tell me how to convert?
Thank you a lot.
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