Recent Posts

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Issues/Problems / Re: medmont studio start up failure v 3.9.0
« Last post by Abdulwaqar440 on November 08, 2018, 06:34:49 pm »
Thank You So much i rectified the problem by deleting .tb files from medmont.
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Issues/Problems / Re: medmont studio start up failure v 3.9.0
« Last post by Michael on November 08, 2018, 10:51:17 am »
Hi there,

Unfortunately Medmont Studio 3 is no longer supported. However, the bug you are reporting sounds like a known is in Medmont Studio 3 that we have some instructions for that might fix it. Follow the steps below which have been copied from an old FAQ for Medmont Studio 3 and let us know how you go.

Medmont Studio Toolbars can be fully customised to suit your individual requirements and usage patterns. Medmont Studio saves these custom settings on exit and restores them when the application is next run. In some cases, an illegal shutdown can corrupt the toolbar files and these then need to be deleted.

If you are able to, click ignore when the error message is deisplaued and complete starting Medmont Studio, then select to reset your toolbar. If this doesn't fix your problem or you are unable to open Medmont Studio, then you will need to delete your toolbar files. Medmont Studio toolbar files could include:
  • MedmontStudio.tb
  • PrintPreview.tb
  • M600Analysis.tb
  • E300Capture.tb
  • E300Analyse.tb
  • DV2000Capture.tb

The location of these files depends on who is logged in at the time. The default location for these files is:
C:\Documents and Settings\[THE CURRENT LOGGED IN USER]\Local Settings\Application Data\Medmont\Medmont Studio

In Windows 98 the location is:
C:\Windows\Local Settings\Application Data\Medmont\Medmont Studio

However if the computer has multiple log-ins then this could be: C:\windows\profiles\[THE CURRENT LOGGED IN USER]\Local settings\Application Data\Medmont\Medmont Studio

The file in question is MedmontStudio.tb however searching for this file may locate several copies in both locations depending on who is logged in at the time and in the past.

To locate all toolbar files:
  • select Start > Search then select Search for Files and Folders.
  • Select All files and folders.
  • Select the More Advanced Options tab and ensure Search System folders and Search hidden files are checked. If these options are not checked, then you may not be able to see the toolbar files to delete them.
  • Enter the search criteria *.tb and search your C: drive.

You may see many instances of Medmont Studio toolbar files. Delete any relating to Medmont Studio then open studio to check. They will be recreated when you open Medmont Studio and exit.
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Issues/Problems / medmont studio start up failure v 3.9.0
« Last post by Abdulwaqar440 on November 08, 2018, 02:31:29 am »
Hi All members

im facing an err when double click on medmont studio

"UNEXPECTED PROGRAM ERROR"

ERROR Number : 2010

Description : cannot set the mask bitmap without setting the image bitmap first.

[Extended info : GET Picture Failed,No Picture ]

Version : 3.9.0

Module name :MedmontstudioConsole.ActiveBarUtilities

Procedure Name: update ToolBars.

line Number :117
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Issues/Problems / Re: Cannot connect to E300
« Last post by James_Pickard on September 06, 2018, 10:02:02 am »
Hi Forrest,

Can you tell us which version of Medmont STudio 5 you are running?  Click on the Help menu and About to find out.

Please also check all USB connections are secure
Use the shortest possible USB cable (preferably 2m or less)
Ensure it is plugged into the back of the computer if it's a desktop
Plug into a USB 2.0 port (usually black in colour) if available.  USB 3.0 are usually blue in colour

You can also contact our Hong Kong distributor who should be able to assist:

HONG KONG
RUI ZHI XIN TRADING COMPANY LIMITED
19th Floor, Beverly House, Nos.93-107 Lockhart Road
WanChai, Hong Kong
Main: +852 9582 3366
Email: grandmarketing@163.com
Products: E300 Corneal Topographer

Kind regards,
5
Issues/Problems / Cannot connect to E300
« Last post by Forrest on September 05, 2018, 05:55:45 pm »
I cannot use my E300 this afternoon.

There E300 and USB converter, both have power and are "ON". Is it the problem of the USB converter please? The Medmont Studio 5 reported problem connecting to the device. Please refer to the attached file.

What are the earliest way to fix it please? I need quick fix. I use the E300 a lot every day.

Best regards,
Forrest
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Issues/Problems / Re: fixation light and bowl illumination not working
« Last post by Michael on June 29, 2018, 12:53:54 pm »
Hi there,

I would start by checking the fuses. You could also check to see if the central fixation light is on when you power up the machine and if you hold your hand inside the bowl at the 12 o'clock position you should see the background illumination increase. Can you please quickly test both of these things and if there is still no response, take out the patient switch and test again.

Kind Regards
Michael Eldridge
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Issues/Problems / Re: fixation light and bowl illumination not working
« Last post by taringajohn on June 29, 2018, 07:21:33 am »
I now have this same problem. No lights at all, error on start of MStudio.

Green light on power cord entry is still on...could this be a fuse?
How did banoptic resolve the problem??
Thanks
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Issues/Problems / Re: Latest Win10 Upgrade
« Last post by daveb on May 30, 2018, 02:35:38 am »
The issue you reported has been seen with v6 as well.
Try this, it might work for you too.

http://www.medmont.com/forum/index.php?topic=6807.0

But if not, please do understand that v5 is not officially supported on Windows 10.



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Issues/Problems / Windows 10 Feature Update 1803 causing camera issues
« Last post by James_Pickard on May 29, 2018, 10:21:11 am »
We have had some reports of Windows 10 Feature Update 1803 causing problems with Medmont Studio being able to see our instrument cameras.  We are investigating this issue to find the root cause but have yet to reproduce it in our lab.

If you encounter this issue, please first try the troubleshooting steps listed here to re-enable your camera:
http://maxedtech.com/fix-camera-webcam-not-working-in-windows-10-1803/
(step 4 is not required)

We will continue to investigate the root cause of this issue and hope to have a permanent fix shortly.

Kind regards
10
Issues/Problems / Re: Latest Win10 Upgrade
« Last post by James_Pickard on May 16, 2018, 12:09:10 pm »
Hi poepol,

Thank you for your post.  I assume you are talking about the latest feature update for Windows 10, 1803?

Regardless, unfortunately Medmont Studio version 5 is not supported on Windows 10.  Only version 6 is supported.  To continue to use Medmont Studio on Windows 10, please upgrade to version 6.  Please contact your local distributor who can assist with this.  They can be found here:

http://medmont.com/contact/

There could also be an issue with your E300 instrument if Windows is unable to detect it.  Contact your local distributor to find out if there is a problem there and they will be able to assist. 

Kind regards,
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