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Issues/Problems / Re: Windows 10 Feature Update 1803 causing camera issues
« Last post by paremyd on June 17, 2019, 12:53:03 am »
We are ready to do an upgrade and wanted to see if there are any reports of Windows 10 build 1903 has solved the problem caused by build 1803?

It did for our Officemate practice management software.

Thanks!
2
Dear Sir/Madam,

we are the leading PMS developer for Opticians in Austria and are looking into integrating the E300 into our Software (Requested by Bilosa, a Contactlens Supplier from Innsbruck in Austria)
I saw that it is possible to call the Medmont Software with Patient Data (command line).

- Could you send me current documentation on calling the Medmont Software with Patient Data? (Create new Patient / Call exisitng PAtient)
- Do you have Testversion for Developing purposes?

Many thanks in advance,

Axel van Holten
IOM Software GmbH
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Thanks for the link
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Issues/Problems / Re: Error when upgrading Database from Version 4 to 6
« Last post by cindylee7689 on February 10, 2019, 11:55:08 am »
FAV LINK:
辭職信 英文


back up is very important
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Issues/Problems / Re: Error when upgrading Database from Version 4 to 6
« Last post by James_Pickard on January 07, 2019, 10:17:41 am »
Hi there,

The steps you will need to take are to copy the entire "Data" folder on to the computer you want to use and copy to a location you want to store it.  We would recommend the default location which is C:\ProgramData\Medmont\Medmont Studio 6\Data
Then install Medmont Studio and during the installation, specify "Upgrade a version 4 or 5 database"
You will then need to point it to that Data folder location.

It will then run through a data conversion from Access to LocalDB database.  This can take up to 10mins / 100MB database size. 

Is this the point where you are getting the error?

We believe it may be caused by the Data folder being partially upgraded but not completed.  Are you able to try on a copy of the Data folder that hasn't already been upgraded?

If not, it may be a case that the data is corrupted and you might need to restore from a backup.
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Issues/Problems / Re: Error when upgrading Database from Version 4 to 6
« Last post by ORdiCo on January 04, 2019, 04:56:59 pm »
Hi,

that computer does not have internet access.
I'm currently trying to install a Medmont studio v4 on a VirtualMachine (WinXp) as attempts to install v4 on windows10 was not successful.

Hopefully I would be able to access the data with a Medmont Studio v4
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Issues/Problems / Re: Error when upgrading Database from Version 4 to 6
« Last post by jack liu on January 02, 2019, 10:09:34 am »
Hi there,
In order to assist you with this issue, it would be helpful if we could remote access the PC that you intend to upgrade.
Could you please send your TeamViewer details to Email: support@medmont.com
Thanks.
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Issues/Problems / Error when upgrading Database from Version 4 to 6
« Last post by ORdiCo on December 27, 2018, 03:40:15 pm »
We had an old database with many historical patients in a WinXp harddisk. So we copied the Data Folder over to the new PC in a separate folder and tried upgrading the DB as a standalone but was met with an error of 'DV2000ExamDifference' already exists.

Can anyone advise on a possible solution?
9
Issues/Problems / Re: medmont studio start up failure v 3.9.0
« Last post by Abdulwaqar440 on November 08, 2018, 06:34:49 pm »
Thank You So much i rectified the problem by deleting .tb files from medmont.
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Issues/Problems / Re: medmont studio start up failure v 3.9.0
« Last post by Michael on November 08, 2018, 10:51:17 am »
Hi there,

Unfortunately Medmont Studio 3 is no longer supported. However, the bug you are reporting sounds like a known is in Medmont Studio 3 that we have some instructions for that might fix it. Follow the steps below which have been copied from an old FAQ for Medmont Studio 3 and let us know how you go.

Medmont Studio Toolbars can be fully customised to suit your individual requirements and usage patterns. Medmont Studio saves these custom settings on exit and restores them when the application is next run. In some cases, an illegal shutdown can corrupt the toolbar files and these then need to be deleted.

If you are able to, click ignore when the error message is deisplaued and complete starting Medmont Studio, then select to reset your toolbar. If this doesn't fix your problem or you are unable to open Medmont Studio, then you will need to delete your toolbar files. Medmont Studio toolbar files could include:
  • MedmontStudio.tb
  • PrintPreview.tb
  • M600Analysis.tb
  • E300Capture.tb
  • E300Analyse.tb
  • DV2000Capture.tb

The location of these files depends on who is logged in at the time. The default location for these files is:
C:\Documents and Settings\[THE CURRENT LOGGED IN USER]\Local Settings\Application Data\Medmont\Medmont Studio

In Windows 98 the location is:
C:\Windows\Local Settings\Application Data\Medmont\Medmont Studio

However if the computer has multiple log-ins then this could be: C:\windows\profiles\[THE CURRENT LOGGED IN USER]\Local settings\Application Data\Medmont\Medmont Studio

The file in question is MedmontStudio.tb however searching for this file may locate several copies in both locations depending on who is logged in at the time and in the past.

To locate all toolbar files:
  • select Start > Search then select Search for Files and Folders.
  • Select All files and folders.
  • Select the More Advanced Options tab and ensure Search System folders and Search hidden files are checked. If these options are not checked, then you may not be able to see the toolbar files to delete them.
  • Enter the search criteria *.tb and search your C: drive.

You may see many instances of Medmont Studio toolbar files. Delete any relating to Medmont Studio then open studio to check. They will be recreated when you open Medmont Studio and exit.
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