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Issues/Problems / Re: lost calibration file
« Last post by James_Pickard on October 21, 2019, 10:12:18 am »
Hi nergal,

Your E300 Topographer is now 13yo and beyond it's service life.  This means we will be unable to support or repair it.  We would recommend a replacement for continued ongoing accurate exams. 

You can contact one of our African distributors, their contact details are listed here:

https://www.medmont.com/contact/

However, I will forward you the CAL file for your reference also.

Kind regards,

James
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Issues/Problems / lost calibration file
« Last post by nergal on October 21, 2019, 12:37:12 am »
hello

i have an E300 topgraph serial number E31307 and i lost my calibration file
can you please help me with the calibration file thank you
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Issues/Problems / Re: M700 Background Lighting dims slightly when clicking
« Last post by rkuske on October 17, 2019, 07:42:30 am »
Replacing the Patient Switch did not do the magic I was hoping for. Back to square one.
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Issues/Problems / Re: M700 Background Lighting dims slightly when clicking
« Last post by rkuske on October 16, 2019, 10:59:56 am »
Thanks James,

much appreciated. This was not meant to be a service request. Sorry if I gave that impression. I know the age of the machine is 15 years, but that doesn't mean I won't try to fix it.

I thought this is a forum for Medmont users where I could just post the problem we are experiencing in the hope that someone has had something similar.

For those who are interested, I have now tried to use a powered USB connection, but that didn't do the trick unfortunately. Will try to replace the patient switch. Maybe that one is the culprit.
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Issues/Problems / Re: M700 Background Lighting dims slightly when clicking
« Last post by James_Pickard on October 16, 2019, 10:25:22 am »
Hi rkuske,

Thanks for that information.  Unfortunately the unit is 15yo and well beyond it's service life.  We're unable to repair or support it.

Unfortunately it's not something we've ever heard of (patient switch affecting background illumination levels).

However, there are a couple of things you could try.  The powered USB hub could be worth a try if you have one around.  I would also suggest connecting the bowl into a USB 2.0 port (at the rear of the desktop, not the front if using one) using as short a possible USB cable. 
The other thing you could try is replacing the patient switch.  While there's no guarantees it will fix the problem, it could be worth trying.  Please contact our NZ distributor who's contact details are here under Australia (apologies for that):

https://www.medmont.com/contact/

Kind regards,
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Issues/Problems / Re: M700 Background Lighting dims slightly when clicking
« Last post by rkuske on October 15, 2019, 06:42:15 pm »
So it is an M700(Serial Number M434130) and I am running it with Studio 6. And yes, the switch presses are correctly detected and recorded by the software. The only thing I can now think of is that we changed to a Win10 machine about half a year ago which doesn't have a serial port or VGA port anymore, so we are running the M700 through a USB port. Maybe not enough power? Was thinking of adding a powered USB hub to the laptop maybe? Best regards, Reiner
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Issues/Problems / Re: M700 Background Lighting dims slightly when clicking
« Last post by James_Pickard on October 15, 2019, 01:33:54 pm »
Hi rkuske,

That is certainly an interesting issue we've not heard of before. 

Can I get the serial number of the visual field?
Is it an M700 or M600?

Are the patient switch presses being detected correctly in the software?

Kind regards,

James
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Issues/Problems / M700 Background Lighting dims slightly when clicking
« Last post by rkuske on October 15, 2019, 01:06:49 pm »
I am not sure if it has always been like this, but it seems that the background lighting is slightly dimming every time one clicks the button. Have checked all connections and they seem ok. Any suggestions what else to test? Would the test results be influenced by this?
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Issues/Problems / Re: Calibration Ball
« Last post by James_Pickard on September 25, 2019, 03:32:44 pm »
Hi Trevor,

Our apologies for the late reply.  I have passed on your query to our development and engineering team who will get back to you here shortly.

Kind regards,

James
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Issues/Problems / Re: Windows 10 Feature Update 1803 causing camera issues
« Last post by James_Pickard on September 25, 2019, 11:27:55 am »
Hi paremyd,

Apologies for the late reply.  We have seen no issues with Windows 10 Feature Update 1903.  The issue with Feature Update 1803 became less of an issue over time and we believe Microsoft released further updates to stop this being an issue. 

Kind regards,

James
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