Author Topic: power supply warning  (Read 4032 times)

banoptic

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power supply warning
« on: January 03, 2013, 05:09:01 am »
Hello All,

I am getting the following message and want to confirm the power supply in my M700 bowl needs replacing.

"An internal power supply setting in the perimeter is outside the test range. Turn peimeter off and contact Medmount or sales rep immediately."

Thank you.

- G.

Michael

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Re: power supply warning
« Reply #1 on: January 06, 2013, 12:04:46 pm »
Hi,

It does sound like it is something to do with the power supply. Unfortunately the person who can confirm this is away on holidays until the 14th of Jan. I will refer this post to him so that he can address it as soon as he gets back.

Just to help with working out the exact issue:
What is the serial number of the bowl?
Is it new? (i.e. Has it worked in the past?)
What version of Medmont Studio are you using?

Thanks
Senior Software Engineer
Medmont Pty. Ltd.

banoptic

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Re: power supply warning
« Reply #2 on: January 10, 2013, 03:37:30 am »
Thank you Michael,

The perimeter bowl has been in use for quite some time.

The serial number of the bowl is: M945340.

I have a call into the practitioner to get the software version now.

I am in Canada, by the way, will the power supply (assuming it needs replacing) be in stock at Precision?

Thanks.

 -G.

Michael.Berkovich

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Re: power supply warning
« Reply #3 on: January 14, 2013, 11:12:26 am »
Hi,
The “An internal power supply setting in the perimeter is outside the test range” message is referring to the PCB.
First thing I would suggest is to run this Perimeter on the different PC, if it fails the PCB board inside Perimeter will need to be replace.

Thanks,
Michael