Author Topic: Latest Win10 Upgrade  (Read 388 times)

poepol

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Latest Win10 Upgrade
« on: May 15, 2018, 09:03:24 pm »
Hi

Since the latest Win10 feature upgrade a few days ago Medmont Studio (ver 5) does not recognise my E300. I checked the licence and E300 are loaded, all seems OK.

Solution?

Thanks
« Last Edit: May 15, 2018, 09:59:15 pm by poepol »

James_Pickard

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Re: Latest Win10 Upgrade
« Reply #1 on: May 16, 2018, 12:09:10 pm »
Hi poepol,

Thank you for your post.  I assume you are talking about the latest feature update for Windows 10, 1803?

Regardless, unfortunately Medmont Studio version 5 is not supported on Windows 10.  Only version 6 is supported.  To continue to use Medmont Studio on Windows 10, please upgrade to version 6.  Please contact your local distributor who can assist with this.  They can be found here:

http://medmont.com/contact/

There could also be an issue with your E300 instrument if Windows is unable to detect it.  Contact your local distributor to find out if there is a problem there and they will be able to assist. 

Kind regards,

daveb

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Re: Latest Win10 Upgrade
« Reply #2 on: May 30, 2018, 02:35:38 am »
The issue you reported has been seen with v6 as well.
Try this, it might work for you too.

http://www.medmont.com/forum/index.php?topic=6807.0

But if not, please do understand that v5 is not officially supported on Windows 10.